TD Spares, Household, Domestic Appliance Spare Parts, Catering Spares And Garden Equipment Parts And Accessories

We comply with the Consumer Protection (Distance Selling) Regulations 2000. Below is further information on your rights.

The Consumer Protection (Distance Selling) Regulations 2000 came into force on the 31st October 2000 and gives rights to individual consumers in the area of home shopping. They are intended to give consumers confidence in purchasing goods and services where there is no face to face contact with the seller. The regulations do not apply to business to business (trade) contracts.

1. Our trading name is TDSpares and our Head Office is situated at 42 Cumberland Road Urmston MANCHESTER M41 9HR.

2. We sell spare parts for domestic appliances such as washing machines, tumble dryers, electric cookers, hobs, vacuum cleaners, dishwashers, fridges and freezers, AV products and gifts.

3. All prices will be displayed including VAT and carriage charges will be indicated separately where applicable.

If TDSpares accepts your order, please allow us 7 working days to deliver the goods to you, subject to stock availability, always provided that TDSpares cannot guarantee delivery within these timeframes and shall not be liable for failure to deliver within such estimated delivery time period.This shall be no later than twenty eight (28) days following acceptance of your order, unless you are contacted by TDSpares via email, phone or fax to arrange otherwise.

We deliver to the whole UK territory (mainland and islands) and use the means of transport that provides the best and quickest service for each area. We reserve the right to require the return of Goods that are not accepted by you for any reason. Upon delivery of the Goods you must carefully inspect them. If any of the Goods do not match the description or appear to be damaged or are lost, do not use the Goods and please Contact Us as soon as possible and inform us of the problem. All queries in relation to delivery should be directed to TDSpares via our contact page.

If you suspect that you have received the wrong parts, please DO NOT RETURN UNTIL you have contacted us. There may be some reason for the part looking different.

The part may look completely different but still fit and perform the same function.

We can check the part numbers against your model number to confirm compatibility.

1 . PLEASE READ ABOVE NOTE FIRST. Private Consumers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made. In the case of goods, it ends seven working days after the day of receipt of the goods. Unwanted goods may be accepted for return after this time period only at the company's discretion. Once we have received the goods, we will refund the purchase price (less any original carriage charges) immediately, or in any case within 30 days. Goods returned without the required documentation, or after 30 days of the notice of cancellation, will be treated as abandoned to us, and will be dealt with accordingly.

2 . You must write to us to cancel your order and address this cancellation notice to the 'Spare Parts Department' to the address in note 1 in the Company Information section above. If there is a problem with the goods supplied then please indicate this on your written correspondence. The consumer must return the goods to us if they cancel the contract.

3 . If a spare part is faulty, wrong or damaged on delivery the Company will provide a replacement provided that they have not been used / fitted.

4 . The consumer must notify us of any problems upon receipt or at most within seven days of receiving the goods. Consumers must return the parts with the original packaging within 30 days to the address in note 1 in the Company Information section above for inspection / testing before a replacement is issued. The cost for returning the goods must be met by the consumer.

Please Note: Electronic or electrical parts which show signs of being installed or used CANNOT be accepted for refund under any circumstances. Please ensure that what you are about to order is what you actually need!

5 . We will refund your money within 30 days of your correspondence stating your wish to cancel your order. The consumer must return the goods to us if they cancel the contract. Administration fees, where applicable, are none refundable.

6 . If you have notified us of a problem with the goods, we will replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. The company will not be liable for losses that were not foreseeable to both parties when the contract was made, for losses that were not caused by any breach on the part of the supplier or for business losses and/or losses to non consumers. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

7 . Any complaints should be sent for the attention of the Customer Services Team at the address in the Company Information section above.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. We must emphasise it is in everyone's interest to ensure that the correct items are being ordered and are suited to your particular requirements. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. Though we constantly strive to provide accurate and current information on this website, information contained in this site may contain technical inaccuracies or typographical errors. All liability of TDSapres howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

We check your payment card when we process your order. Your account will be charged at the same time. If your order is cancelled before delivery, we will refund the full amount to your payment card. We can process payments from most major credit and Switch cards. For security reasons, we do not store payment card details, so you will need to re-enter your card details each time you place a new order. Consumers whose payment card is used dishonestly or fraudulently for any type of home shopping can now cancel the payment and the card issuer must refund all the money to the consumers account.
We take the privacy of your personal information very seriously.

Please be assured that we will not share your information with outside parties without your knowledge.

b. In the interest of consumer safety, parts should only be fitted by suitably qualified person with the appliance disconnected from the mains.

c. In order to conform to statutory legislation, work on gas appliances must, by law, only be carried out by a competent gas engineer, preferably CORGI registered, and must comply with 'Gas Safety (Installation and Use) Regulations 1998'

d. Fitting of parts by unqualified personnel or fitting parts to incorrect machines, could adversely affect the function or safety of the appliance.

e. If you have any doubts or questions regarding the above, please seek advice from your local domestic appliance engineer.