Shipping Information

We are based in the UK, but also ship to the EU, the USA and other countries. All of our items are shipped using either Royal Mail or DPD courier.

Delivery Costs

The estimated delivery costs on this page are calculated based on weight. Actual prices may vary in some cases due to the size of some items.

Typical item Weight Estimated cost of delivery
UK EU Rest of the world
Belt, Carbon Brushes, Handle Kit <500g £2.99 £6.99 £9.99
Fan Element, Drain Pump, Dryer Filter 1,000g £3.99 £9.99 £14.99
Door Frame, Glass Fire Bar, Grill Element 1,500g £5.49 £12.99 £19.99
Motor 2,000g £8.99 £14.99 £24.99

Please note that these costs are for single items. When ordering more than one item, the shipping cost is calculated from the total order weight.

What Happens After I Place An Order?

After completing checkout, we will send you a confirmation email to let you know we are processing your order. After shipping your order, we will send you a shipping confirmation email.

Delivery Times

We endeavour to process and dispatch all orders within two working days of receiving the order, subject to stock availability. Delivery times to the UK mainland are typically 2-5 working days after shipping. Deliveries to the highlands and islands of Scotland, Northern Ireland, the Channel Islands and the Isle of Man may take a day or two longer. International delivery times vary depending on the destination. All goods are shipped from the UK.

Receiving Goods

If you feel your item received does not fit our site's description (please see the next section) or it has been damaged in transit, please let us know so we can arrange a return and a refund or replacement.

If you think your item is incorrect, please double-check the model number on the part. It may be the case that a manufacturer has updated a model design and our site images are not up to date.