Fequently Asked Questions

Question: 
How do I measure my fire bar?
Answer: 

Fire bar lengths are measured by fixing centres and does not always mean the total length of the bar. On a pencil bar (the ceramic wire wound type) it is the distance between the two fixed nuts closest to the element. On silica glass bars with fixing rings, it is the distance between the hole centres. On silica glass bars with plain ends, then it is the total length of the bar.

Question: 
The part I need is not listed!
Answer: 

Please contact us and we will gladly help you find the part you need. Please provide us as much information as possible, such as your machine's make, model & serial number, to help us answer your query faster. You can also send us a photo of your old parts using the attachment tool on the contact us page.

Question: 
I do not have a credit/debit card, can I still buy from you?
Answer: 

Unfortunately, we now only take card payments via the website. Payments on our site are safe and secure, and we accept all major credit/debit cards via Sage Pay so you can have complete confidence in making your payments. Using Sage Pay means that we NEVER store or even see your card details at any time. We also NEVER disclose your email address or personal details to any third party.

Question: 
My Hotpoint / Creda / Electra tumble dryer is not heating up, do I need a new heater element?
Answer: 

These heater elements are very reliable unless they get damaged. Most models have two thermostats above the element, the failure of these is the usual cause of no heat on these types of dryers. Check the continuity of these with the wires removed, this is very important as they will read through if you leave the wires on. You should get a reading through both of them, if not then you need to replace both thermostats. Just type your model number into the search bar on the web site and you should find the thermostat kit to suit your model.

Question: 
The belt that you sent me is too short?
Answer: 

Appliance manufacturers are now fitting more stretch type belts to minimise production costs, rather than the old fixed length types. This new type of belt is elastic and is sometimes referred to as a ‘snap on belt’, these are produced for machines that do not have an adjustable motor or jockey (tension) pulley. They are a very tight fit and will appear to be too short - this is normal.

The actual length printed on the belt is the 'fitted length' so can't be measured by hand with a tape measure. On washing machines, fit the belt like a bike chain, put it around the smaller motor pulley first then force it around the big drum pulley until it 'snaps on'. On tumble dryers, it requires a lot of force to pull these belts down over the motor pulley, in some cases you need two people, one to hold the drum and another to pull down the belt.

If still unsure, then please contact us and we will be more than happy to help.